As e-hailing services continue to gain popularity across South Africa, an increasing number of commuters are relying on platforms like Uber and Bolt for convenient and cost-effective transportation. While these apps offer a level of safety and convenience that traditional taxis may not, users still need to take precautions to protect themselves. Failing to follow basic safety measures can expose passengers to theft, scams, and even physical harm.

Here are the most important tips for anyone using e-hailing services, and why each one matters:

1. Choose Reliable Platforms

Established e-hailing services invest in driver vetting, vehicle checks, and safety features that lesser-known apps may lack. By sticking to platforms like Uber or Bolt, passengers reduce the risk of fraud or unsafe rides. Using an unverified service could leave you vulnerable to drivers with no background checks or fake accounts.

2. Always Verify Your Ride

Before entering the vehicle, confirm that the driver’s name, photo, and car registration match what the app shows. This simple step can prevent being picked up by a fake driver posing as an official service. Failing to check could lead to dangerous situations, including robbery or abduction.

3. Prioritize Personal Safety

Sitting in the back seat when alone, locking the doors, and keeping your phone in hand are basic safety measures that make a big difference. Sharing trip details with a friend or family member provides an extra layer of protection. Ignoring these precautions leaves passengers more exposed to potential harassment or assault.

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4. Use Cashless Payments

Paying through the app protects you from theft and ensures a record of the transaction. Cash payments may attract opportunistic crime or disputes over fare amounts. Always check your receipt after the trip to confirm the correct charge.

5. Plan for Peak Times

During rush hours, weekends, or major events, fares can surge significantly. Planning trips ahead can save money and prevent being stranded while waiting for a ride. Rushing to catch a ride at peak times without planning can result in long waits, overpriced trips, or even missing your appointment.

6. Know Your Rights When Using E-hailing Services

Drivers must adhere to traffic laws and provide a safe ride. Passengers have the right to report unsafe or inappropriate behaviour directly to the platform, and in serious cases, to local authorities. Ignoring misconduct can put others at risk and allow dangerous drivers to continue operating.

7. Be Alert to Scams

Never accept rides outside the app, and avoid drivers who ask for cash unexpectedly. Scammers often exploit passengers’ trust, leading to overcharging, theft, or worse. Staying vigilant helps prevent financial loss and personal danger.

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8. Maintain Personal Comfort and Hygiene

While it may seem minor, keeping hand sanitizer or a mask, checking vehicle cleanliness, and having personal entertainment can make trips more pleasant and reduce exposure to germs. Neglecting this can lead to unnecessary discomfort or health risks, especially during peak flu seasons or in crowded cities.

9. Prepare for Emergencies

Know local emergency numbers (10111 for police, 112 on mobile), and familiarize yourself with the app’s emergency features. Having basic situational awareness and knowing nearby landmarks can be critical if something goes wrong. Failing to prepare may delay help in urgent situations.

10. Give Honest Feedback

Rating your driver accurately helps maintain safety standards on the platform. Providing false or emotional ratings can allow poor-performing drivers to continue, while ignoring the review process reduces overall accountability.

Final Thoughts

E-hailing services have transformed urban transport in South Africa, but convenience should never overshadow personal safety. Following these tips may seem small, but each step can prevent theft, scams, or physical harm. Complacency or carelessness, on the other hand, can turn a simple commute into a dangerous situation.

Passengers who stay informed, cautious, and proactive will not only protect themselves but also contribute to a safer environment for everyone using e-hailing services.

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